Terms and conditions

Who you're contracting with

"AI Expert Academy" is the trading name of CB Productions LLC ("we", "us", "our"), a limited liability company licensed by Sharjah Media City Free Zone (Shams) in the United Arab Emirates under trade licence no. 2428366.01. Our registered office is Sharjah Media City Business Center, Sharjah Media City, Sharjah, UAE. Our VAT Tax Registration Number (TRN) is 104250115300003. All references to AI Expert Academy in these terms and conditions mean CB Productions LLC.

When you purchase a plan, your contract is with CB Productions LLC.

Introduction

This agreement applies between you, the user of this website, and CB Productions LLC, trading as AI Expert Academy, the owner and operator of aiexpertacademy.courses and app.aiexpertacademy.courses.

Your agreement to be bound by these terms and conditions is deemed to occur upon your first use of the site.

No part of this site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance is deemed to occur upon our sending a confirmation email to you indicating that your order has been accepted.

Definitions and interpretation

"Account" means collectively the personal information, payment information and credentials used by users to access paid content and any communications system on the site.

"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this site.

"Services" means the services available to you through this site, specifically access to the AI Expert Academy e-learning platform.

"Payment information" means any details required for the purchase of services from this site. All payment card data is processed by Stripe; we do not receive or store card numbers.

"User" means any third party that accesses the site and is not employed by AI Expert Academy in the course of their employment.

"Website" means aiexpertacademy.courses and app.aiexpertacademy.courses, and any sub-domains of those sites unless expressly excluded by their own terms.

"We / Us / Our" means CB Productions LLC, which operates AI Expert Academy, of Sharjah Media City, Sharjah, UAE.

Age restrictions

The site and the services are intended for users aged 18 or over acting in the course of business. Persons under the age of 18 may access learning content only through an account provided by their employer and under its supervision.

Business customers only

Our plans are designed for companies and are sold as team or organisation-wide annual subscriptions. Plans are sold to businesses only: by placing an order you confirm that you are acting in the course of a business, trade or profession and not as a consumer. These terms and conditions apply to you on that basis. If, notwithstanding the foregoing, applicable law treats you as a consumer, nothing in these terms deprives you of any rights that cannot be excluded or restricted by that law.

Intellectual property

Subject to the exceptions in the section on third-party intellectual property below, all content included on the site — unless uploaded by users — including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software, is the property of AI Expert Academy, our affiliates or other relevant third parties. By continuing to use the site you acknowledge that such material is protected by applicable UAE and international intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other way re-use material from the site unless otherwise indicated on the site or unless given our express written permission to do so.

Third-party intellectual property

Unless otherwise expressly indicated, all intellectual property rights — including but not limited to copyright and trademarks — in third-party materials referenced on the site or in course content, including the names, logos and software of third-party products covered in our courses, belong to their respective owners. References to third-party products are for instructional purposes only and do not imply any affiliation with or endorsement by those owners.

You may not reproduce, copy, distribute, store or in any other way re-use such third-party material unless given express written permission to do so by the relevant rights owner.

Links to other websites

This site may contain links to other websites. Unless expressly stated, those sites are not under the control of AI Expert Academy or our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising from their use. The inclusion of a link to another site does not imply any endorsement of that site or those in control of it.

Links to this site

Those wishing to place a link to this site on other websites may do so only to the home page at aiexpertacademy.courses without our prior permission. Deep linking (links to specific pages within the site) requires our express written permission. To find out more, please contact us at hello@aiexpertacademy.courses.

Use of communications facilities

When using any communications system on the site you must: not use obscene or vulgar language; not submit content that is unlawful or otherwise objectionable, including content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist; not submit content intended to promote or incite violence; not impersonate other people, particularly employees and representatives of AI Expert Academy or our affiliates; and not use our systems for unauthorised mass communication such as spam or junk mail.

AI Expert Academy reserves the right to monitor any and all communications made to us or using our systems, and may retain copies of such communications.

Accounts

In order to procure services on this site you are required to create an account containing certain personal details and, where applicable, payment information. By continuing to use the site you represent and warrant that all information you submit is accurate and truthful, that you have permission to submit payment information where permission may be required, and that you will keep this information accurate and up to date.

It is recommended that you do not share your account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your account details being shared by you.

If you have reason to believe that your account details have been obtained by another person without your consent, you should contact us immediately at hello@aiexpertacademy.courses to suspend your account and cancel any unauthorised orders or payments that may be pending.

Termination and cancellation of accounts

Either AI Expert Academy or you may terminate your account. If we terminate your account, you will be notified by email and an explanation will be provided. We reserve the right to terminate without giving reasons.

If we terminate your account before access to the services has commenced, any current or pending orders or payments on your account will be cancelled and any sums already paid will be refunded in full.

If we terminate your account during a paid subscription period other than for your material breach of these terms and conditions, we will refund the subscription fee pro-rata for the unused portion of the period, and any Guarantee claim validly made before termination will be assessed on its merits notwithstanding the termination. If we terminate your account for your material breach, no refund is due except where required by applicable law.

Plans, pricing and availability

We offer company plans (such as Team and Scale) sold as annual subscriptions with a defined seat cap. Plan details, seat limits and pricing are set out on the pricing page at the time of purchase.

Whilst every effort has been made to ensure that descriptions of services correspond to the actual services provided, we are not responsible for minor variations from those descriptions.

All pricing information on the site is correct at the time of publication. We reserve the right to change prices and alter or remove any special offers from time to time. Price changes do not affect orders already placed: the price displayed at the time you place your order is the price that applies to that order and, unless we notify you otherwise before renewal, price changes take effect only from your next renewal.

We cannot guarantee availability of any plan at all times and cannot confirm availability until your order is confirmed.

Orders and provision of services

No part of this site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by sending you an order confirmation email. A binding contract between AI Expert Academy and you exists only once that email has been sent.

Order confirmations will contain: confirmation of the plan ordered including its main characteristics; fully itemised pricing including applicable taxes; any relevant dates for commencement of access; and account or access credentials.

If we do not accept your order, no payment will be taken. Any sums already paid will be refunded within 14 calendar days.

Payment is processed via Stripe at the time of purchase. Annual subscriptions renew automatically on the anniversary of the original purchase date unless cancelled in accordance with the cancellation section below.

We aim to activate access within one business day of confirmed payment, and in any event within a reasonable period. We will notify you if there is any expected delay at the time you place your order.

AI Expert Academy will use reasonable endeavours to provide the services with reasonable skill and care.

Money-back guarantee

In addition to your statutory rights, we offer a fourteen (14) calendar day money-back guarantee (the "Guarantee") on eligible first purchases, subject to the conditions in this section.

Definitions used in this section. "Organisation" means the legal entity named on the order, together with any entity that controls, is controlled by, or is under common control with that entity (where "control" means ownership of more than fifty per cent (50%) of voting rights or the power to direct its management). "Module" means a unit of course content recorded as completed by the platform's progress tracking. "Course" means a course listed under your plan, completed when every Module it contains is recorded as completed by the platform's progress tracking. "Curriculum" means the total number of Modules available under your plan on the date of your order confirmation email.

Eligibility. The Guarantee applies only to the first purchase of a Team or Scale plan by your Organisation, made directly through this site, and only where it is your Organisation's first purchase of any plan from us. The Guarantee does not apply to: (a) renewals of any subscription; (b) Enterprise or other custom agreements, which are governed by their own contract terms; (c) purchases made through resellers or any channel other than this site; or (d) any purchase where your Organisation has previously received a refund under the Guarantee. An upgrade, downgrade or seat change made during the Guarantee period does not itself affect eligibility, but any refund is limited to the amounts actually paid for the current subscription period.

Guarantee period. The Guarantee period is fourteen (14) calendar days. It begins on the later of (i) the date of your order confirmation email and (ii) the date your access is activated — that date being day one — and ends at 23:59 (UAE time) on day fourteen. A claim is made on the date your first email requesting a refund is sent, whatever date that email is treated as received on under the Communications section below; claims made after the Guarantee period has ended are not eligible.

Genuine evaluation requirement. The Guarantee exists to give your team a real opportunity to evaluate the platform. A refund under the Guarantee is available only where your Organisation has genuinely evaluated the services, meaning that at least one (1) registered user on your account has completed at least one (1) full Course during the Guarantee period.

Fair use limit. The Guarantee is not available where, at any time before our decision on your claim: (a) users on your account have collectively completed more than the greater of (i) thirty per cent (30%) of the Curriculum and (ii) the number of Modules in the Course completed to satisfy the genuine evaluation requirement above (where more than one Course has been completed, the one containing the most Modules); (b) a certificate of completion has been issued or applied for at the request, or with the authorisation, of the account owner; or (c) content has been downloaded, copied, recorded or reproduced other than as expressly permitted by these terms, or downloadable resources have been retrieved in quantities exceeding what is reasonably needed for evaluation. Use of the services after a claim is made counts toward these limits, and material continued use of the services after a claim is made will be treated as withdrawal of the claim.

How to claim. To claim under the Guarantee, an administrator of your account should email us at hello@aiexpertacademy.courses before the Guarantee period ends, stating where available the Organisation name and order reference. If any information we need is missing, we will ask for it; this does not change the date the claim was made. No forms are required. We may verify the identity of the person claiming and may review platform usage data associated with your account for the sole purpose of confirming eligibility under this section.

Decision and effect of a refund. We will decide a claim within ten (10) business days of receipt, acting reasonably and in good faith, based on the conditions set out in this section. If your claim is approved: access to the services will be terminated for all users on your account; platform-issued records of completion will be withdrawn and any pending certificate applications will not be processed; and we will refund the full amount charged for the subscription, to the original payment method, within fourteen (14) calendar days of approval. Refunds are made in the currency of the original charge; we are not responsible for exchange-rate differences or for fees applied by your bank or card issuer.

One Guarantee per Organisation. The Guarantee may be used once only per Organisation, regardless of the number of accounts, plans or purchases. By placing an order you confirm that no entity within your Organisation has previously received a refund under the Guarantee.

Abuse. We may refuse a claim under the Guarantee where we have reasonable grounds to believe it is abusive, including where: the subscription was purchased primarily to access, copy or extract content; credentials have been shared beyond authorised users; content has been scraped or bulk-downloaded; the claim forms part of a pattern of repeated purchase and refund; or you are otherwise in material breach of these terms and conditions. If you initiate a chargeback or payment dispute with your payment provider in respect of the purchase, we will resolve your claim through that dispute process instead of under this section.

Relationship to statutory rights. The Guarantee is a contractual benefit offered in addition to, and does not limit or replace, any non-waivable statutory rights you may have, including any consumer cancellation rights described in the cancellation section below where they apply. Where both the Guarantee and a statutory right apply, you may rely on either.

Cancellation, renewal and refunds

The Money-back guarantee above is offered in addition to the rights described in this section, and nothing in this section limits the Guarantee or your statutory rights.

Annual subscriptions may be cancelled at any time via your Stripe billing portal or by contacting us at hello@aiexpertacademy.courses. Cancellation takes effect at the end of the current annual billing period; no partial refunds are issued for unused time within a paid period unless otherwise required by applicable law.

If your subscription is not cancelled before the renewal date, it will renew for a further annual period at the then-current price and your payment method on file with Stripe will be charged.

Our plans are sold to businesses only, as set out in the Business customers only section above, and statutory consumer cancellation rights therefore do not ordinarily apply. If, notwithstanding that section, you purchased as a consumer under the law of your place of residence (including within the European Union or United Kingdom), you retain any cancellation or cooling-off rights that law grants you and cannot be waived, including, where applicable, a cooling-off period of 14 calendar days from the date your order is confirmed. To exercise any such right, contact us at hello@aiexpertacademy.courses.

To speak to us about your order, please contact us at hello@aiexpertacademy.courses.

Certificates and accreditation

Certificates of completion for eligible programmes are issued through Maverick Business Academy London. Maverick Business Academy London is an approved centre of Qualifi, a UK Ofqual-regulated awarding organisation. Certificate eligibility, assessment requirements and issue timescales are set out on the relevant course or programme pages.

Privacy and data protection

Use of the site is also governed by our privacy policy at aiexpertacademy.courses/privacy, which is incorporated into these terms and conditions by reference. All personal information we collect will be collected, used and held in accordance with applicable data protection law. We use your personal information to provide our services, process payment, and (where you have opted in) inform you of new products and services. You may opt out of marketing communications at any time. We will not pass your personal information to third parties without your express permission, except to the service providers listed in our privacy policy who are engaged to operate the platform.

Disclaimers

We make no warranty or representation that the site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, or that all information provided will be accurate. We make no guarantee of any specific results from the use of our services.

No part of this site is intended to constitute advice, and the content of this site should not be relied upon when making any decisions or taking any action.

Whilst we use reasonable endeavours to ensure that the site is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security.

Changes to the site and these terms

We reserve the right to change the site, its content or these terms and conditions at any time. You will be bound by any changes to the terms from the first time you use the site following those changes, except that the terms in force on the date of your order — including the Money-back guarantee and the price and scope of your plan — continue to govern that subscription until its next renewal. Changes take effect for your subscription from renewal, save for changes required by law, which apply automatically.

Availability of the site

The site is provided on an "as is" and "as available" basis. We use industry best practices and fault-tolerant cloud infrastructure to provide high uptime. We do not provide refunds for outages. We accept no liability for disruption or non-availability resulting from external causes including ISP equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions.

Limitation of liability

To the maximum extent permitted by law, we accept no liability for any indirect, consequential, special or exemplary loss or damage, whether foreseeable or otherwise, arising from the use of the site or any information contained therein.

Nothing in these terms and conditions excludes or restricts our liability for death or personal injury resulting from our negligence, for fraud, or for any other liability which cannot be excluded or restricted by applicable law.

No waiver

In the event that any party to these terms and conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Third-party rights

Nothing in these terms and conditions shall confer any rights upon any third party. The agreement created by these terms is between you and AI Expert Academy.

Communications

All notices and communications should be sent to us by email at hello@aiexpertacademy.courses. Email notice will be deemed received on the day of sending if received in full on a business day, and on the next business day if sent on a weekend or public holiday.

We may from time to time, if you have opted to receive it, send you information about our products and services. If you do not wish to receive such information, you may unsubscribe at any time using the link in any email we send.

Law and jurisdiction

These terms and conditions and the relationship between you and AI Expert Academy shall be governed by and construed in accordance with the laws of the United Arab Emirates. The parties irrevocably agree that any dispute, claim, difference or controversy arising out of, relating to, or having any connection with this agreement (including any non-contractual dispute, claim, difference or controversy) shall be subject to the exclusive jurisdiction of the DIFC Courts. The parties further agree that any such dispute shall be referred to and finally resolved by the Small Claims Tribunal (SCT) in accordance with its Rules, provided that the dispute falls within the monetary and substantive jurisdiction of the SCT; any dispute falling outside the jurisdiction of the SCT shall be determined by the DIFC Courts.

Nothing in this section deprives a buyer who qualifies as a consumer under applicable law of the protection of mandatory provisions, or of any right to bring proceedings in the courts of their place of residence.

Questions

If you have any questions about these terms and conditions, please contact us at hello@aiexpertacademy.courses.